With fully customizable templates and workflows, issues created in the system can be easily assigned to individuals or groups of users for resolution, and steps to reach resolution can be created to meet your quality assurance processes or customer service promises.

Assign users or groups of users to issues

Set a workflow or process, with step-by-step tasks to be completed to reach resolution status, including communication functions to appropriate departments or individuals

Create links between issues, dates, users or other fields that you select.