With fully customizable templates and workflows, issues created in the system can be
easily assigned to individuals or groups of users for resolution, and steps to reach
resolution can be created to meet your quality assurance processes or customer service promises.
Assign users or groups of users to issues
Set a workflow or process, with step-by-step tasks to be completed
to reach resolution status, including communication functions to appropriate departments or individuals
Create links between issues, dates, users or other fields that you select.